After sending out my survey to three years of BA UXD students (around 100 students), I recieved 16 responses. I was disappointed by this, but I have been assured by both my PG Cert tutor and BA UXD colleagues that actually this is a relatively good turnout!
I used Microsoft forms for my survey, and was very pleased with its functionality for this purpose. While it didn’t offer some question types I’d hoped for (like ‘click and drag these things in order of preference’), I did manage to adapt it to get the insights I wanted. The images included in this blog are screenshots of Microsoft Forms results page.
My personal research preference is for quantitative research (like most of this survey) to back up and support qualitative research (like interviews and workshops), and I am pleased that in this case it has served that role well.
My first two questions (after a consent question) asked students about where they work most often.

The majority of students choose to work mostly at home (either in their bedroom or other rooms in their accommodation), with far fewer choosing our studio as their first choice.

However, hearteningly, more of them did choose our studio as their second choice for workspace, indicating a trend towards students preferring to work at home, but considering the studio as a second choice in some circumstances.
As an early area of interest for me was the senses, on my course leader’s advice, I focussed the rest of my questions on the senses: Sight, sound, touch, taste and (perhaps somewhat tangentially) smell.
I started with sight, asking students how they prefer to light their space.

Lighting came up many times across my interviews and workshop as well, with a clear preference (where daylight is unavailable) for warmer lighting in the form of lamps, rather than overhead.
For ‘touch’ I asked students how they like to physically sit (or stand!) to work.

As expected, there is a spectrum of results, from which it would be hard to draw an clear conclusions beyond ‘people are varied’. On balance, relatively upright but slightly cushioned chairs would seem to offer a good compromise for most.
For hearing, I asked students about music and other sound in the space, topics which also came up a lot in my interviews.

Around three quarters of my (admittedly small) sample enjoyed music in some form while working, but the majority of these preferred to have some kind of control over the selections.

In terms of volume, again, responses are varies, which just shows how individual people are when it comes to their sensory preferences.

When it comes to the sound of other people’s voices in the studio, the majority of respondents don’t mind some amount of conversation in the space, with nearly 1/5 of respondents actively seeking it out. As was echoed in my interviews with the students, the majority of them recognised the studio’s value as a collaborative space, and its likely weakness as a space for quiet, focussed work, noting that they would specifically come in when seeking collaboration and community, and avoid coming in when focussed work was needed.

Well, I wanted to get in a question about smell 🙂 However I think it is far too divisive to consider as an intervention.
Food is another divisive topic, but one which has come up a lot throughout my research. Interviewees recognise both the value of food in building community, but also the perils of food where it disrupts other users enjoyment of a space. (A LOT of anecdotes from my student interviewees about poor food etiquette in their studio space)

The majority of students are open to eating while working, but most of them recognise that eating full meals is not great.
Finally, I threw in a question about personalisation, another early theme that emerged in my first couple of interviews.

Only a quarter of respondents felt that it was very important, though a majority did feel that it would be nice to have the option, which seemed positive to me.
My final questions offered a chance to gather some qualitative insights.
I asked participants what sorts of things make them think that a place is somewhere they would like to work. Responses were:
Natural light, Modular seating, Diverse group of people |
If it isn’t crowded and if it’s comfortable. |
if it has relevant resources on my specified topic if it has soft music/ or is quiet if there are others working there |
Anywhere that is indoors and in a big room so I can put my stuff down and feel comfortable. |
not being too busy low enough volume not facing others (preferably separate area to myself) dimmed lighting not complete silence |
Somewhere where I can sit down uninterrupted, without having to move, enough space to keep my things, don’t feel too stuffy. |
A place with a learning atmosphere |
always have a drink nearby and my bluetooth speaker. also easy access to wifi and charging ports and overall, a cozy and comfortable space |
Quiet or just my room |
Not too noisy, clean, not boiling hot |
I prefer to work in quiet spaces when I’m alone, but I don’t mind noise when working in a group as I’ll be talking as well. |
I like to be comfortable and I like having the option to move if I want to. Also I cannot work in complete silence I find it hard to concentrate without some noise. |
Seat and desk setup are comfortable and promote good posture. It is quiet enough (with noise-cancelling headphones) to focus. |
There are a lot of comments about noise (not too much), and general ideas about comfort (seating, access to drinks, space, light). There is more of a leaning towards quiet or low volume in these responses than in the survey more generally, which perhaps indicates a difference between ‘the studio’ (which the rest of the survey more explicitly focusses on), and people’s ideal workplace for solo productivity (which perhaps unintentionally this question directed people towards). Still, very interesting, and broadly in line with my workshop findings, which also prompted my students to think about their dream workplaces of any kind!
Then I asked participants what sorts of things make them think that a place is somewhere they would not or could not work
Dark, Cold, Difficult to access(Far away), Bland decor |
Busy, dark. |
unclean too loud harsh lighting |
Crowded/cramped. Loud places. Unstable environments where people keep moving past me. |
fluorescent lighting too much chatter external noise (cars, doors, sirens etc) complete isolation/silence (though this is good for more challenging tasks) facing another person strong smells e.g coffee |
dirty, not enough space or breathing room |
Very noisy |
insufficient lighting, too noisy, too warm, too many people interrupting me |
crowded and loud |
Opposite of things said above, also if there’s lots of distractions |
I can’t stand it when people eat loudly or leave a mess on the table without cleaning up after themselves. |
If I feel uncomfortable or completely distracted. Bad seating or rigid seating. |
Uncomfortable seat, too many distractions. |
Some clear correlations in terms of opposites to the previous question here — loud, dirty, unpleasant lighting, and too much ‘busyness’ — it seems that one challenge is striking the balance between a space for collaboration and community, with students desire for space and not too much noise.
Finally, I asked participants for any other thoughts…
Not currently |
No, but good luck Miss- i hope your project goes well xx |
I just wanted to mention that I like to work in dark places because I get distracted easily but if I need to do any drawing or sketches, I use a small warm lamp. |
I think places with a relaxed atmosphere are best, I like using the studio when barely anyone is there and people are doing their own thing. I prefer my room the most because I can adjust it exactly to my liking and I can do whatever I want. I think I would go into the studio more if the windows and doors blocked out noise, and if the lighting was dimmed. |
I like to keep moving around from time to time in my breaks, and keep that in mind when going somewhere new to study. comfortable chairs are a plus. our studio can feel too stuffy and almost claustrophobic at times which leads me to get distracted and makes me want to get out asap! |
maybe somewhere where people cant see my screen |
I don’t do much work at university. If I’m not in a group, I struggle to find a quiet space so I just go home. |
I have a short attention span when it comes to working so I do study or learn in a sort of odd manner and that may change as according to my mood. I require a lot less distraction when I’m sad. Also I don’t like overly formal study spaces |
(The second response made me giggle — some students are so sweet.)
Some really useful insights here as well — expanding on some previous ideas around need for quiet and space.
Overall, the survey has proved a very useful tool for backing up and expanding my understanding of insights gained during my other research.
Key insights
The majority of students choose to work from home first and foremost, predominantly due to its personalisation to their needs. However, many do consider the studio as their second choice.
Students comfort preferences vary and it would be impossible to completely meet them all within one space.
Above all, students (in this survey) want space and not too much noise.
Key ‘How Might We’s’
How might we encourage students to spend more time in the studio, while respecting that it is not the right workspace for all kinds of work
How might we make the studio flexible and adaptable to individual student needs
How might we help students find the space and quiet they want