Survey results: summary and key insights

After sending out my survey to three years of BA UXD students (around 100 students), I recieved 16 responses. I was disappointed by this, but I have been assured by both my PG Cert tutor and BA UXD colleagues that actually this is a relatively good turnout!

I used Microsoft forms for my survey, and was very pleased with its functionality for this purpose. While it didn’t offer some question types I’d hoped for (like ‘click and drag these things in order of preference’), I did manage to adapt it to get the insights I wanted. The images included in this blog are screenshots of Microsoft Forms results page.

My personal research preference is for quantitative research (like most of this survey) to back up and support qualitative research (like interviews and workshops), and I am pleased that in this case it has served that role well.

My first two questions (after a consent question) asked students about where they work most often.

The majority of students choose to work mostly at home (either in their bedroom or other rooms in their accommodation), with far fewer choosing our studio as their first choice.

However, hearteningly, more of them did choose our studio as their second choice for workspace, indicating a trend towards students preferring to work at home, but considering the studio as a second choice in some circumstances.

As an early area of interest for me was the senses, on my course leader’s advice, I focussed the rest of my questions on the senses: Sight, sound, touch, taste and (perhaps somewhat tangentially) smell.

I started with sight, asking students how they prefer to light their space.

Lighting came up many times across my interviews and workshop as well, with a clear preference (where daylight is unavailable) for warmer lighting in the form of lamps, rather than overhead.

For ‘touch’ I asked students how they like to physically sit (or stand!) to work.

As expected, there is a spectrum of results, from which it would be hard to draw an clear conclusions beyond ‘people are varied’. On balance, relatively upright but slightly cushioned chairs would seem to offer a good compromise for most.

For hearing, I asked students about music and other sound in the space, topics which also came up a lot in my interviews.

Around three quarters of my (admittedly small) sample enjoyed music in some form while working, but the majority of these preferred to have some kind of control over the selections.

In terms of volume, again, responses are varies, which just shows how individual people are when it comes to their sensory preferences.

When it comes to the sound of other people’s voices in the studio, the majority of respondents don’t mind some amount of conversation in the space, with nearly 1/5 of respondents actively seeking it out. As was echoed in my interviews with the students, the majority of them recognised the studio’s value as a collaborative space, and its likely weakness as a space for quiet, focussed work, noting that they would specifically come in when seeking collaboration and community, and avoid coming in when focussed work was needed.

Well, I wanted to get in a question about smell 🙂 However I think it is far too divisive to consider as an intervention.

Food is another divisive topic, but one which has come up a lot throughout my research. Interviewees recognise both the value of food in building community, but also the perils of food where it disrupts other users enjoyment of a space. (A LOT of anecdotes from my student interviewees about poor food etiquette in their studio space)

The majority of students are open to eating while working, but most of them recognise that eating full meals is not great.

Finally, I threw in a question about personalisation, another early theme that emerged in my first couple of interviews.

Only a quarter of respondents felt that it was very important, though a majority did feel that it would be nice to have the option, which seemed positive to me.

My final questions offered a chance to gather some qualitative insights.

I asked participants what sorts of things make them think that a place is somewhere they would like to work. Responses were:

Natural light, Modular seating, Diverse group of people
If it isn’t crowded and if it’s comfortable.
if it has relevant resources on my specified topic if it has soft music/ or is quiet if there are others working there
Anywhere that is indoors and in a big room so I can put my stuff down and feel comfortable.
not being too busy low enough volume not facing others (preferably separate area to myself) dimmed lighting not complete silence
Somewhere where I can sit down uninterrupted, without having to move, enough space to keep my things, don’t feel too stuffy.
A place with a learning atmosphere
always have a drink nearby and my bluetooth speaker. also easy access to wifi and charging ports and overall, a cozy and comfortable space
Quiet or just my room
Not too noisy, clean, not boiling hot
I prefer to work in quiet spaces when I’m alone, but I don’t mind noise when working in a group as I’ll be talking as well.
I like to be comfortable and I like having the option to move if I want to. Also I cannot work in complete silence I find it hard to concentrate without some noise.
Seat and desk setup are comfortable and promote good posture. It is quiet enough (with noise-cancelling headphones) to focus.

There are a lot of comments about noise (not too much), and general ideas about comfort (seating, access to drinks, space, light). There is more of a leaning towards quiet or low volume in these responses than in the survey more generally, which perhaps indicates a difference between ‘the studio’ (which the rest of the survey more explicitly focusses on), and people’s ideal workplace for solo productivity (which perhaps unintentionally this question directed people towards). Still, very interesting, and broadly in line with my workshop findings, which also prompted my students to think about their dream workplaces of any kind!

Then I asked participants what sorts of things make them think that a place is somewhere they would not or could not work

Dark, Cold, Difficult to access(Far away), Bland decor
Busy, dark.
unclean too loud harsh lighting
Crowded/cramped. Loud places. Unstable environments where people keep moving past me.
fluorescent lighting too much chatter external noise (cars, doors, sirens etc) complete isolation/silence (though this is good for more challenging tasks) facing another person strong smells e.g coffee
dirty, not enough space or breathing room
Very noisy
insufficient lighting, too noisy, too warm, too many people interrupting me
crowded and loud
Opposite of things said above, also if there’s lots of distractions
I can’t stand it when people eat loudly or leave a mess on the table without cleaning up after themselves.
If I feel uncomfortable or completely distracted. Bad seating or rigid seating.
Uncomfortable seat, too many distractions.

Some clear correlations in terms of opposites to the previous question here — loud, dirty, unpleasant lighting, and too much ‘busyness’ — it seems that one challenge is striking the balance between a space for collaboration and community, with students desire for space and not too much noise.

Finally, I asked participants for any other thoughts…

Not currently
No, but good luck Miss- i hope your project goes well xx
I just wanted to mention that I like to work in dark places because I get distracted easily but if I need to do any drawing or sketches, I use a small warm lamp.
I think places with a relaxed atmosphere are best, I like using the studio when barely anyone is there and people are doing their own thing. I prefer my room the most because I can adjust it exactly to my liking and I can do whatever I want. I think I would go into the studio more if the windows and doors blocked out noise, and if the lighting was dimmed.
I like to keep moving around from time to time in my breaks, and keep that in mind when going somewhere new to study. comfortable chairs are a plus. our studio can feel too stuffy and almost claustrophobic at times which leads me to get distracted and makes me want to get out asap!
maybe somewhere where people cant see my screen
I don’t do much work at university. If I’m not in a group, I struggle to find a quiet space so I just go home.
I have a short attention span when it comes to working so I do study or learn in a sort of odd manner and that may change as according to my mood. I require a lot less distraction when I’m sad. Also I don’t like overly formal study spaces

(The second response made me giggle — some students are so sweet.)

Some really useful insights here as well — expanding on some previous ideas around need for quiet and space.

Overall, the survey has proved a very useful tool for backing up and expanding my understanding of insights gained during my other research.

Key insights

The majority of students choose to work from home first and foremost, predominantly due to its personalisation to their needs. However, many do consider the studio as their second choice.

Students comfort preferences vary and it would be impossible to completely meet them all within one space.

Above all, students (in this survey) want space and not too much noise.

Key ‘How Might We’s’

How might we encourage students to spend more time in the studio, while respecting that it is not the right workspace for all kinds of work

How might we make the studio flexible and adaptable to individual student needs

How might we help students find the space and quiet they want

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Research interview #4 (student group interview) summary and key insights

I decided to run my student interviews as a single group interview rather than as four individual interviews. This was both for practical reasons (time and scheduling), but also because I was interested in how the students would bounce ideas off one another — overall I think it was actually really rewarding to run it as a group interview, and I’d certainly consider this methodology again in future.

Also, due to time constraints, I did specifically seek out students who I already have a strong and positive connection with. I fully recognise that in more rigorous research it would be better to proactively seek out precisely the students I am more concerned about — those who are less engaged with the studio space. That said, the group of students I spoke to, despite being keen, motivated and proactive, also do not regularly use our studio space. So they are a valid group with whom to discuss these issues.

We started out by discussing workspaces more generally. This group of students were in agreement that working from home will probably always be more practical and functional when it comes to solo working.

S1: I usually don’t stay in uni unless I have a group to work with. [At home], I’m working by myself. I have a desk at home, I have a second screen, which helps a lot. And then I like a candle on the side, and music. And then I work by myself. I like natural lighting as well.

S4: I work best the moment I wake up. So the moment I wake up I work, and that’s when I’m most productive alone. My mind is fresh. And like, I can feel my focus kind of decline over the day. I’d say I get three really, very, very focused hours, but I can generally work throughout the day, I’m just less able to focus. So for when I need to be very, very focused and like, I really need to use my brain power. I push it in the morning. I do it alone in my room. I kind of do it without anything. I literally just stare at my computer.

S4: I would say I like working alone because of how packed my schedule is, and it’s like being at home is the most convenient, and I can complete tasks the fastest.

S2: I like my room, but that’s also because it’s like mine. It’s a space I’m used to. It’s a space I can adjust totally towards my needs

S3: So like, when I need to focus, I will fully just lock myself in my room and stay there the whole day.

However, they are all in agreement that collaboration is important and enjoyable, and they do seek it out.

S2: when I’m working on new projects, the cafe is the easiest. Why? I like noise. Yeah. I do like people talking. I like when I’m discussing with others. I like, I think I like reassurance as well. So if I’m doing something, I’ll be like, Oh, do you think this good? And they’ll be like, yes. And I feel better. So I do like working in a slightly noisy space.

S4: It’s like, I go to class and I study with friends, more for the social aspect and also like, for like, what she said, if I need opinions, I need to work with people.

One student also recognised the value of body doubling as a practice, and seeks this out even in their home work space

[Why don’t you work more here?] S2: No one else does! Let’s say the people in this room [students she gets along with well] are there, yeah, I might be more inclined to stay because I appreciate each of their views. When I’m at home, I kind of just call my friends. So I work while on call with two friends or one friend. I’m a very big believer in body doubling, it really works for me

Later on in the interview, one student also observed that our studio is very over-crowded with furniture, and that making it easier to move around might better facilitate that kind of collaboration:

S2: I think if I’m going to work in that room [our studio], it’s probably because I want to talk to people, or I’m going to collaborate. I think if I’m going to lock in and focus on something, I would go home. If I stay here it’s because I’m, like, expecting to socialize or work with other people. So in that sense I think it would help to have more space to move around to do that.

Another student also noted that being overlooked or observed is a big deal for them (in a bad way), and I suspect they are not alone in this sentiment:

S3: So I can pretty much work throughout the day, and I think I can work anywhere […] but I have this weird thing where I really don’t like, when I feel like someone can look at what I’m doing. I think I’m really picky with that [being overlooked/observed]. So if I’m going to a cafe, or if I’m going out to work and I’m like sitting maybe facing the main path, I can’t work. It’s really bad. But yeah, if I’m at a cafe ever sitting in a corner, I can work perfectly fine, but I just really don’t like the feeling of someone like, looking over my shoulder, not even because, like, I’m scared of them seeing what I’m working on. It just makes me less productive. So if I work with a friend, I’m like, we have to sit opposite each other, yeah? Next to each other — sometimes it’s still okay, like, depending on the situation. But like, usually I prefer to be opposite them. I’m not scared of them actually seeing what’s on my screen. I’m just uncomfortable for some reason.

We then moved on to discussing how they experience sound in their work space. While, as noted, there are times where silence and focus is best, there are also times where some of the students I spoke to agreed that they find the chatter of human voices helpful to their work…

S1: When I work from the office, people are taking calls on the sides. It’s lively. You get, like, productive. You’re doing your thing. You talk to a colleague that that’s nice, too.

…with one student noting that sometimes when working solo they put on a podcast specifically to have that.

S4: Sometimes I need background noise, so I would turn on a podcast. [Do you prefer voices to music as a student?] Yeah, videos, music sometimes, but not really, mostly podcasts — I don’t know, it’s like a stimulation kind of thing.

However, when it comes to music, there were some strong feelings!

S2: Sometimes, if I’m doing a task that requires a lot of reading, then I’ll play Korean music because I can’t understand that, but I still have a noise, and I can read with a lot more focus. Whereas, when I’m designing, I prefer something really loud in English. So it’s like I can adjust to the situation, which makes me more productive

S3: I think I’m like, 100% the same, when I’m at home with music. When I was in high school and it was more like writing essays and reading, I played Chinese songs just because I feel like I paid less attention to the lyrics. But then now that most of the work we do is design, I’m playing, like, just really loud music on speaker, but if I’m outside, then I’ll wear headphones and I’ll make sure noise canceling is on, and I’ll just play whatever music as well.

[Asking the students whether they like it when someone else plays their music in the studio space] S1: I don’t like it. S3: No, same. S4: There’s an extent I would push to, but if it’s too different in my own tastes, I find it hard to… I don’t know. I mean, like, there’s a lot of genres. If someone starts playing hard rock, I’m out. But if you think about it, the Lo Fi beats to study to music is very similar to what cafes play. Cafes double up as a working space. So probably there’s a relation there. In terms of calmer music to help you focus, rather than rap which distracts you. Like, if someone played rap, I will leave.

As we discussed the senses, the conversation moved on to food. On the one hand, the students were in agreement that being able to eat in a work space is good…

S4: I think food helps [with socialising/community]. Because some people are like, well, I need to eat lunch, especially after class. Then they feel more inclined to stay on.

S3: if you walk in a cafe, you know, there’s people having, like, cakes, coffee, cakes and coffee, so like, if you’re gonna eat, you can eat anything that isn’t busy and too messy, and cleaning up after yourself.

However, pretty much all of the students have had bad experiences with people eating in the space!

S2: Like, sometimes, our classmates, they’ll have their drinks and all these stains, and they’ll leave their food. I just don’t like that. I’m like fine, eat, but then at least clean up after yourself.

S4: I think it’s just disrespect. We can say that it’s because they don’t relate the space as much, but they go to that class two times a week at least. Also, it’s like, treating your teacher as your maid. They can see [tutor] picking up after them.

It’s interesting that they have the sense that some students don’t relate to or respect the space, and I hope that by fostering more of a sense of community and ownership within the space this might change. The students also have clear ideas about what foods are and are not acceptable (that they at least agree on, though clearly not all students!)

S2: I don’t like when people are eating around me. I guess it depends on what they’re having. I had, some guy eating noodles and I walked up and left.

S3: I think I agree with that [about not liking too much food in studio space], where even in my room, if I’ve had a meal, and if I can smell it, I’ll be like ‘open the windows!’ So if it’s too excessive, you can’t be having a whole ass meal at our studio space here.

S1: During the [language support] classes on Wednesday. There was this girl, I don’t know who she was, but she had a huge plate, and I couldn’t hear [tutor] because she was chewing so loud. Oh, I was like, No. No. I’m sorry. I’m really sorry. And then I left because I couldn’t bear it. So there’s a sort of yes to food, but there’s a line.

S2: Crisps should be banned! The noise!!

So actually, my previous thought that students want to be able to eat whatever they want in the studio space may not be accurate, and in fact some guidelines (and those guidelines being enforced) is probably a good thing.

Ultimately, as one student very succintly reflected, design is a collaborative process, and for this group at least, they are happy to put up with some physical discomfort in order to enjoy that — the main issues is getting the culture and community of the space thriving so that people actually spend time there.

S1: I just think that, yes, when you’re working on personal things, [being in your own room] works. But I think design is a very collaborative process, and I love that aspect of it, and I really wouldn’t mind being in that room. I wouldn’t mind sitting there and talking to people for a while, maybe for two hours. Maybe it’s not going to kill me to sit there and have a chat or sit there and work with other people [even if I am a bit physically uncomfortable for some reason]

S1: Yeah, I do believe in building the culture. Because, like, I think the people you’re talking to, they would adapt to work with each other in that room, it’s just that everyone in that classroom would not do the same.

And it turns out, that there has not been especially good communication to our students about the use of our spaces…

S1: Now for this year, we don’t know which days we can actually use the studio, because we don’t know when the other years of classes are in there. Because, yeah, last year it was blocked out on our calendar, like, I think marked as optional, but we don’t even have that this year.

S2: I think last year we actually stayed more. I think we stayed the studio quite a bit more because we had it on our calendar. Even though it was more just optional. We knew that we could be in there during that period of time.

S3: Actually, we don’t even know when we can go in. Like, I can’t remember which days it is where we get kicked out and which days we have that we can stay.

They also particularly value opportunities to socialise with the other year groups on the course…

S3: But also, I think one thing I liked was that we saw the second years, even though I didn’t talk to them, but it’s like, oh, other people are in our course, and it’s not just our year

S1: Over the summer, I had second years [on instagram]. I was like, Oh, should I practice this? Should I practice that? And yeah, having their Instagrams, being able to text them, you know, that’s because I’ve been in the room with them. I’ve got like, three of them, all the time we talk, and I don’t see them, like, physically. It would be nice to interact with them in person.

S2: Basically, our schedules just don’t overlap. I think third years right now are in Mondays and Thursdays. So we have no overlap with basically the first years or the third years. So that’s why we never see anyone. But I think especially last year we had a party, that was really nice.

And were keen for opportunities to socialise with our neighbouring course, with whom we share a space:

S2: I just made a point that that’s also our classroom… That classroom is shared with [other course name], why can’t we have that as a collaborative space? [I tell them, In theory, that’s what it is. They could just go in there.] The issue is you have to put things in place that force that to happen. It’s hard to be the first where you just say, Oh, I just go in that room and sit alone and work. So if we were like, oh, Friday is our [other course name] and UX social hour working, you can hang out in the space.

Having a tutor present in the space was also viewed as valuable:

S2: I think having a tutor there makes a difference, like, [interviewee 3: other course lead] is always there [for that course’s students]. So yes, if you have a problem, like, Oh, can you have a look for me? So you you have someone that you can talk to and actually get, like, this informal feedback that’s actually very helpful. I mean, I have [interviewee 1: technician] but yeah, [interviewee 1] comes in a bit later.

They also expressed their enthusiasm for our (now sadly ended due to costs) Thursday workshop programme:

Like the Thursday workshops. Yeah, those were so good, but we did talk about them in the course committee that they might bring back. I hope they do.

I asked the students how they would feel about an idea which was discussed during some of my other research, of having designated themes or ways of working at particular times — as an example, Thursday afternoon is quiet time. Friday afternoon is snacks and hang time. Not so much activities, as more like — at this time the studio works in this way.

S4: I personally I like that because I’m a very structured timetable, every day, I book week, like, weeks in advance, kind of person, so like having in my mind that, okay, Thursday is quiet time. Friday is fun time. I can schedule if I ever want to go in, yeah. But the downside of that is, if people, for example [S1], she has to work in office from Thursday, so she can’t ever come in because she already has a pre book thing and she won’t get the experience.

The students agreed that any changes like this should ideally be timetabled in on CELCAT or Moodle…

S3: I think it’s good to put it on a calendar, CELCAT. I don’t know if it needs to be a class for it to be added on the calendar. But it would be good. Because I guess a lot of students they don’t really pay attention. Like, if it’s in the calendar, they might think they have to show up.

S2: I think even if on Moodle. You can make like I don’t know, like a separate calendar called like I don’t know, like after class social calendar, just something where, like people at first, they might not know if it’s mandatory, if it’s optional. So they might show up to the first not knowing if they find out, if they get there and they realize actually it’s optional, and they never go again, or they might come back if it’s good. We can trick people like that. You could also say optional. I think if there’s, like, a calendar, yeah, people are more inclined to go.

Overall, I really appreciated how thoughtful and insightful the students were, and found their ideas and opinions very valuable towards my research.

Key insight statements

The studio will never be as optimal for solo working as (most) students home spaces, and should be viewed primarily as a collaborative space

Students are excited to socialise and share their space with other year groups, and are even keen to foster an additional shared studio space with a neighbouring course

Students value more scheduled activities in the space, or even just themed times (e.g. quiet afternoon, snacks and social afternoon) so that they can specifically plan to attend knowing what it will be like, and that there will be others present

Key ‘How might we’s’

How might we build a studio culture that focusses on collaboration

How might we create more opportunities for the different year groups to mix

How might we, taking into account staffing and budgetary limitations, make the space feel like it has more ‘going on’

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Research interview #3 summary and key insights

There was lots to think about and learn in this great interview with another course leader (whose course is a very similar size and has a similar amount of studio space to ours). My reason for interviewing this course leader is their long track record of fostering a flourishing studio space. What’s their secret?

One key theme we explored was the balance of trust and oversight in studio spaces.

I think ownership is a thing that we work on very early, sort of telling them, okay, this happens. This happens. You’ve got this in here, this in here, this in here. If you lose it, you’re not getting it back, right. I’m not here the whole time. So you need a policing process.

Ownership of the studio space also means that students feel safe, comfortable and confident in the studio.

One of the things I always say to people when they’re applicants — It’s the place students are happy to leave their bags when they go to lunch. They’re like, Okay, I don’t care. For my first year to third year. I’ll just leave my bags out. It’s a small enough course, so if somebody else, not in the course comes in. People are like, what you doing? Who are you?

Comfort isn’t just like how you’re sitting, right? It’s the comfort of feeling comfortable and that connects with feelings of safety, safety, and I’m not going to say privacy, but lack of oversight, or the right balance [between oversight/support and privacy]

We talked about how to give students that sense of ownership. It seems like there’s a balance between having clearly established conventions (so that students know what to expect of spaces), but also allowing students to be flexible and shape the spaces themselves…

I think we’ve got a system — a fluid space and a less fluid space, in the sense that we’ve gone for, this is the clean studio, the mothership [office], and that’s the dirty studio, yeah? And that’s the way you know what you’re doing in there. But then there is crossover. And you don’t go to somebody doing something that should be done in the other studio, unless you’re like, ‘Okay, can you put down your blow torch? Where did you get that from?’ But you then sort of say, okay, it’s kind of like a Venn diagram in a sense. These are the general areas, but these are the bits where they cross over

It’s worth noting that students don’t always appreciate how much they can do with spaces themselves (something my first interviewee also noted). I really liked the way this interviewee describes how he introduces students to the space on their first day:

With our first year, the very first lesson we did this year, I’m like, come in. All right, everybody, sit down. Then I’m like, Why are you sitting where you’re sitting? Because the tables were like this. I’m like, Is that how you’re going to live the rest of your life? Right? You’re going to come in and be dictated to by furniture. Are you happy there? Can you see where I am? What’s the dynamic to the room? What’s the hierarchy? Straight away, I’m standing up here looking down at you. You’re already like five year olds. That’s how you’ve been getting your education since you were five, and you’re now all 20, right. First thing was, okay, rearrange your furniture the way you’re happy with it. I’m going out to get a coffee. Put the tables the way you want it

Prior to the interview we’d also been having a chat about the idea of ‘desire lines’ (the theme of a current student project) which emerged again when talking about how studios could ideally get shaped by their occupants.

…desire lines is a really good example looking at it in a sense, because, you know, are you going to build paths that go from this block to that block and they’re going to walk across here, and you keep telling them not to walk across there, yeah? Or do you wait to see where they walk across it and then build the path?

And as they said later, encouraging students to use their own creativity to solve problems they find with the studios is hugely valuable:

I remember a couple of years ago having [unclear] trouble [with the studio space], and some people sort of say to me, well, actually, what do you normally do when you have a problem? It’s like we always say to students, okay, here’s a brief such and such. What do you do? And it’s like, okay, your creativity is your way out of this problem. And it’s almost like there’s a mindset in college that that only happens with briefs, actually, no, your creativity is your solution or your way out, your tool bag for everything.

We also reflected more on that earlier idea of ‘comfort’ — we’d already discussed the fact that comfort means more than just physical comfort, but one thing which I think is notable about the studio space for this course is that there’s a variety of different types of seating (sofas, office chairs and standard student chairs). I asked a bit more about this…

If you get couches and sofas? Where do you put them in a room? And everybody has a tendency to put them at the back. And I’m like, see how many students fall asleep when they come in. [If you put them at the front of the room] it also says, okay, the people that come on the couch, aren’t the ones that fall asleep, because they only ones that sit at the front, and then the people that sit the back are then in chairs, and they don’t fall asleep because, you know, there’s a dynamic of comfort — you’ve got a couch, and then people come in late, and if the people at the back are the ones on the couch, they’ll sleep

One thing which is very notable about this course’s studios is their atmosphere of organised chaos. (Lots of very clearly labelled drawers and cupboards, clear storage places for everything, but also always lots of half-completed projects, experiments and other detritus all over the place). By contrast, our course’s studio is, on the whole, kept very tidy. So is this (part of) the secret to their success?

I was about to say, in case you hadn’t noticed, I’m not a tidy freak […] for ages, we were the only place with computers in or any technical equipment that you could eat. I’m always like, Well, yeah, you can come in here and just tidy the shit up at home like you do at home. People eat at home in front of their computers and stuff. They manage not to kill themselves there.

And I think there’s a balance between, okay, the the tyranny of tidiness as well — it then makes difference in terms of what type of equipment you have. You know, there’s power tools and things like that — you do have to be careful. But they’re slightly less sensitive in terms of, okay, if you spilled something on a set square, yeah, it doesn’t blow up. A laser cutter on the other hand… You know, we had a laser cutter and we gave it to 3d. It was one of those things, okay, at what point do you start making it a workshop, or a lab?

…there are people here kept going, ‘oh yeah, that’s going to be great. You got all this equipment, you know, we can keep it surgically clean’. And we’re like, no, I don’t really think we are. You know, you’ve got to have these things, and it’s got to be spotless. I’m like, what part of workshop and spotless goes together

The trouble is, part of the reason this course manage to run their space in the ways they do is because they are very well established…

You know, once that snowball starts rolling, it’s harder for them to stop. They’re like, we shouldn’t do such and such and such and such is wrong. And I’m like, have you seen our NSS [extraordinarily good scores across the board], well, that’s [in part down to] the room, right? And nobody sort of says, Oh, this is a great NSS, how do we roll this out? They’re like, Oh, how do you bring everybody down to the same level? As opposed to, how do you try and get everybody up to the same level?

I particularly enjoyed hearing their thoughts on the notion of modularity (which many spaces in the college have adopted), as I’ve discussed it to a greater or lesser extent in most of my research activities so far.

Okay, you can see where, sort of, like the design block is, those big studios, these long rooms with dividers in Yes, everybody’s like, Oh, yeah, we won’t have a big room that we can have dividers, and then we can make it as such and such, and then we will to be a such and such. So they had this idea of these white cubes will be, could be anything at any point. And the reality is they ended up being nothing, in a sense

This idea that modular spaces can be anything but end up being nothing is very resonant. I’m intrigued by the idea of modularity, but it really does seem like students a) need to understand what is possible within a space, and b) feel empowered to change it, otherwise as described, spaces end up being ‘nothing’, and no one feels that vital sense of ownership.

Finally, students shaping spaces is all well and good, but how do you get them to be present in the first place to do that work? When it comes to building community, this interviewee very much believed in the power of mixing year groups…

The other thing is introducing the first year to the second and third year as soon as possible. It is kind of like a non formal mentoring system

[Gesturing at the students working in the studios as our interview takes place] Some of them are third year, some of them are second year. And there’s a couple of first year ones around so they’ve actually today, we’ve actually got all three years in and there is actually only one second year class being taught.

However, at the end of the interview I couldn’t escape the feeling that one key factor in the success of this course’s studio culture (which my interviewee would of course never have mentioned) is their own charisma as a course leader, and (as noted by my first interviewee and other anecdotal conversations) their near-constant presence in the space as a reliable support. Offering just the right amount (not too little, not too much) of oversight, support, and gentle humour from a consistent academic and/or technical staff member is also an ideal standard.

Insight statements from this interview

When students feel ownership of a space they are more likely to use it

Comfort means more than just physical comfort, it also encompasses safety, security, support and confidence

Shaping a space around students ‘desire lines’ can make for more successful, functional and well used studios

Key ‘How might we’s’ based on this interview alone

How might we foster a sense of ownership of our space in our students

How might we explore all different dimensions of comfort within our studio space

How might we understand students ‘desire lines’ and use them to shape our space

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Meeting Gary Keene

Today I was lucky to meet and chat with Gary Keene, who works for the team at UAL that oversees the design and use of teaching and learning spaces across all of our campuses.

In very coincidental timing (relative to my research), we are in the process of setting a new brief to our UXD first years which explores current and past usage of learning spaces across the current LCC campus. This brief has been set with a view to informing the future design of the new LCC campus, which is currently being constructed.

Gary is a core part of the team involved in the development of learning spaces in th new LCC building, having worked at Google for eight years in a similar role. On that team he oversaw research led design of their workspaces all over the world, based on deep insight from their employees.

We have collaboratively written a brief for our first year UXD students, which we will be delivering to them next week. The brief aims to develop their research skills as they explore the current LCC campus and consider how learning occurs across the building in unexpected ways and spaces. We are particularly interested in thinking about how the building functions as a ‘machine’ or system for learning and how the current spaces either support or hinder this.

When I first started my PG Cert research into the ‘studio’ as a pedagogical space, I did not realise how timely this would be in relation to the work that we are now doing with our UX first year students — it has been a very rewarding process seeing the two projects develop side by side! Indeed, seeing me undertake certain forms of research into spatial design and experience has visibly informed my students own understanding of research ethics, processes and methodologies.

My conversation with Gary today was particularly enlightening because it was fascinating to see what it looks like to do this kind of research as a real job rather than just as a short, standalone body of research. He talked to me about how Google used to use regular surveys as a tool to understand the sentiments of their employees regarding their workspaces, and figure out where and how best to make change. The survey consisted of just two very simple questions: firstly asking colleagues whether the previous day they had used the Google workspace for focused work, and if yes what had hindered them in doing so. It also asked them whether the previous day they had used the Google workspace for collaborative work and if yes, again, had anything hindered this. These two simple questions gave incredible insight into the changes that were required to make Google’s workspaces the best they possibly could be, and indeed Google is well known for the quality of its office spaces. It is widely recognised the extent to which this helps with employee satisfaction and retention.

In the modern university, students very much understand themselves not just as students, but also as customers or consumers. They are spending a lot of money to get their education and access to facilities, and they rightly demand the best. The challenge that Gary faces in his role is synthesising the right forms of research, data gathering and analysis, and presenting this as convincing arguments for the most senior teams at UAL to put into action across all of our sites.

As he works with his team to consider the design of teaching and learning spaces in the new LCC campus he is keen to gather as much insight as possible from various different forms of research in order to help shape that new campus into the most useful and rewarding space it can be, for both staff and students.

One methodology he is undertaking is to create five temporary learning spaces within the current LCC campus which explore different spatial concepts. Through experiential testing and analysis of the usage of these spaces, and seeking feedback from their users, he aims to successfully shape innovative spaces in the new campus which work well across the board, and which will have been tried and tested.

The research that our UXD students undertake will directly feed into the design of these temporary studio spaces which will in turn feed in to designing the new LCC campus. This is a very exciting prospect for our first year students and we as tutors are also excited to be involved in this project.

I also shared some of my PG Cert research so far with him, including staff interviews and student workshops. He was enthusiastic about my progress so far and indeed, as I shared many of my findings so far (for example around desire for greater comfort, flexibility, privacy and room for collaboration), he echoed these insights in his own research.

His personal area of interest is specifically around collaboration and how modular spaces might facilitate that. He reflected on the fact that both he and UAL management recognise that there is simply no way of knowing what subjects or what courses we will be teaching as little as three years in the future, or indeed how or where we will be teaching them — so making investments in flexible, modular, adaptable spaces is vital.

I added that in addition to this need for flexibility and modularity there is also a great emphasis placed by students on comfort and stability, in many different ways. My findings around the desire for comfortable soft seating (as well as more upright practical seating needs), as well as ideas around privacy, lighting (and much more), really emphasise that students place comfort above many other considerations when it comes to the spaces that they work in. So as well as wanting to be modular, flexible, adaptable and ready for an uncertain future, our spaces also need to offer the right amount of comfort support, care, and safety that our increasingly discerning students rightly demand of their spaces.

I reflected that in the Victorian era learning spaces were very austere, and seating was hard, upright, and almost intentionally uncomfortable. Perhaps the idea was to maintain students focus on the subject matter at hand, however these kind of ideas have rightly shifted. Nonetheless, some of our workspaces still feel more akin to these uncomfortable Victorian classrooms than they do to the actual demands of contemporary students and workers. Offices like Google have recognised this shift, but many other offices and college spaces still continue to operate in ways which fit more into a historic vision of a good workplace than perhaps what contemporary workers and students demand.

All in all, it was a very rewarding conversation, and I appreciated Gary‘s interest in my research so far. He has expressed enthusiasm for seeing my project when it is complete, and indeed some of the data that I have gathered may be useful to him in presenting a body of evidence to UAL Senior management around the shape and formats that our future workspaces might take.

It is a really exciting possibility for me to think that my research may live on in this way. I’m also excited about the potential which my own UX students bring to this body of research, and how UAL as one of the worlds premier creative arts universities should sit at the forefront of this kind of research into the future of workspaces, particularly creative workspaces.

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Research workshop summary and key insights

I ran the workshop on Tuesday November 5th and was really pleased with how it went and the conversations that ensued. Of my 23 first year students, I had around 16 in the room, and around 8 or 9 chose to participate. I would have liked more but this number worked really well in the end. I was very thorough in terms of ethics (consent forms, emphasising it was optional etc) and worry this put some of them off (as they maybe didn’t understand how chill it actually was going to be), that said, I am not sure how I could have handled it differently while still obeying the letter of the law ethics wise. Signed consent forms are available to view on request (please email me).

The outline for my workshop is available to read here.

We started off drawing our dream workspaces. This was every bit as fascinating as I’d hoped.

While students spent around 25 minutes on their drawings, I moved around the space, listening to and participating in their conversations about their dream workspaces. Already, a few clear ‘camps’ were emerging in terms of overall workplace style

Firstly, there were those who wanted their workspace to be as cosy as it possibly could be — lots of soft spaces to sit, warm/dim lighting, ‘cosy corners’. One student said ‘as much like a bedroom as possible’, though another student noted ‘but not too much or all I’d do is sleep!’

Secondly, there were those who valued collaboration and company, and whose dream workspace imagined facilities which took into account the needs of others as well as themselves (everything from just the illustrator’s partner, through to a whole studio full of people). I was kind of surprised by how many students went down this route, which just shows some of my own personal biases, I suppose!

Thirdly, there were those who wanted a solo workspace that was totally optimised to their own unique workflow — here there was an emphasis on equipment, storage, space, light, and bespoke functionality.

(You can read these brief notes here)

Once students had completed their drawings, I asked them to add post-it notes with captions explaining their preferences (making sure to pause and snap these at this moment). I emphasised to students that the more post-it notes they added the better, for what we were going to do next.

With our post-it notes added, we removed them from the drawings, and collaboratively sorted them into areas of interest (many thanks to colleague Patrick for documenting this section)

Sorting the post-its gave great insight into the diversity of themes which students cared about in their spaces…

These being:

  • People (and pets!)
  • Windows (closely connected with…)
  • Lighting
  • Space
  • Seating (cosy)
  • Seating (upright/functional)
  • Flooring
  • Storage
  • Equipment
  • Facilities
  • Temperatures/humidity
  • Art/personalisation

After we had grouped our themes, I introduced students to the notion of the ‘archetype’, which is UX is often used to create archtypal people, but I was curious about whether it could also create archetypal workspaces.

I highlighted the archetypes I had seen emerging, which were described in brief above. The students agreed with these as broad categories:

The bright, collaborative studio

The cosy, warm studio

The functional, bespoke, solitary studio

And after some discussion, though not that many of them had thought of this, they all loved the idea of ‘the green studio’ (heavy on plant life and natural light)

The natural/green studio

With these archetypes in mind, they gathered imagery online that reflected these spaces (I offered them the opportunity to use AI, and while some of them sourced AI images crafted by others, none of them used it themselves that I saw)

Gathering these images aimed to cultivate a shared understanding of types of space, and indeed, students didn’t just gather images for their own preferred studio type, they also gathered images across all of the archetypes. There was an interesting discussion about how the solo/bespoke studio so quickly strays into ‘man cave’ aesthetics, which I did think speaks to an interesting history of male dominance when it comes to being able to claim and design solo spaces.

For the final section of the workshop, I asked them to note down on post-its what aspects of studio life they consider to be flexible and adaptable – this is based on my research interviews which discussed the potential of a more flexible, changable space at different times and days. Only a few respondents had any ideas about this (arguably the hardest question of the workshop).

The majority of their responses focussed on their percieved need for more quiet/isolated study spaces:

It was interesting to me that they all focussed on physically changeable elements, because at the beginning of my research this was also where my mind first went. However I have subsequently become more inspired by the idea of time as a changeable element rather than physical objects (i.e. that the studio becomes different things at different times). I am excited to see what the students make of this idea, if it is an intervention I pursue!

Key insight statements

Students highly value comfort in their work spaces, but definitions of comfort are highly subjective, varied and individual.

It was possible to discover some broad archetypal models for ideal studios. Given that ‘the bespoke solitary’ studio is outside the realms of possibility in a collaborative space, and ‘the cosy studio’ also tended towards being solitary, ‘the bright collaborative studio’ and ‘the natural, green studio’ are particular sources for inspiration when shaping our studio environment, and we can also take inspiration from relevant aspects of the cosy and bespoke solitary studios.

Students tended to socially cluster based on their studio preferences, implying particular social connections between those who also share ideals about what a studio should be like

Key ‘How might we’s’

How might we enable students to adapt the studio space to meet some aspects of their own comfort needs

How might we take inspiration from the archetypal studios as defined in this workshop, combining the best elements of all of them to create an adaptable space

How might we support students to build their collective vision of what a studio should be, and empower them to adapt our space accordingly

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Documentation

Ethical Action Plan (PDF)

Interviews

Interview participant consent form (Word)

Email to students about interviews (Notion page)

Interview coding (Notion page)

Workshop

Workshop participant information and consent form (Word)

Email to students about workshop (Notion page)

Workshop conversation notes (Notion page)

Workshop slides (PDF)

Survey

Survey (Microsoft forms)

Email to students about survey (Notion page)

Survey responses (Microsoft forms)

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Research workshop planning

Here I will outline my plans for the student workshop, in which my first year students are invited to collaborate in exploring ideas around working spaces and what makes a good studio.

I aim to utilise UX processes and ideas in this workshop, so that it also offers some pedagogical value for students. The images included within this blog are the slides which will I use during my workshop, to offer students guidance as the exercises proceed.

After signing a consent form (viewable here), and having my research explained again verbally, the workshop will begin.

The workshop begins with perhaps the most important part (or at least, the most interesting part, to me) — asking students to visualise their dream work space.

The students are initially asked just to draw their dream space without captioning it. (For one student with an accessibility requirement, they will also be offered the option of creating a mood board rather than drawing if they choose to do so).

I’ve been really excited by the potential of using drawing as a research methodology, and have done a variety of reading to help understand the potential of this approach.

Pauwels, L. (2019) Visual Elicitation in Interviews. SAGE Publications Ltd. Available at: https://doi.org/10.4135/9781526421036846496 — this text helped me understand the broad potential of using visual prompts within qualitative research (and asking myself, what if my participants play a hand in making those prompts?)

Hurdley, R. (2019) Drawing as a Research Method. SAGE Publications Ltd. Available at: https://doi.org/10.4135/9781526421036838861. — I enjoyed reading about the use of drawing as a method of collecting and representing data.

Perrone, R. (2015) ‘Integrating fantasy into the creative process’, in. Conference: The 3rd International Conference for Design Education Researchers, Chicago. Available at: https://link-springer-com.arts.idm.oclc.org/chapter/10.1007/978-3-031-61353-1_19 — this reading discusses the validity and potential of ‘fantasy’ as part of the design process — by asking my students to create their ‘dream’ work space, they may stray into more fantastical visions!

The above two slides explain what I want them to do next, which is to ‘caption’ all aspects of their images to explain what they’ve included in their dream space.

I’ve added an additional slide to remind myself to pause at this stage and photograph the students drawings at this stage with the captions attached.

After this, we will undertake an exploratory exercise of removing the post-its from the drawings and grouping them by theme. This will help the group (and me!) get a broader understanding of what areas they consider important in their working spaces.

This is where I get a bit more experimental — I am going to introduce the students to the idea of archetypes. Many of them may already be familiar with the notion of archetypes — in a UX context, we talk about user archetypes, which is a methodology for understanding different audiences and their requirements. I am curious as to whether a framework for building archetypes can be applied to our gathered data on studio preferences to define some ‘archetypal’ studio types which our students desire.

After this, I’ve built a Figjam board, which I will ask students to populate with found (and made) images that best fit with their ideas about these archetypal studios. (This may or may not work depending on whether we’ve managed to agree some archetypes!)

While they continue to find cool imagery online to fit with the studio archetypes, I will reflect a little on the challenges of creating a studio space that meets with everyone’s needs and wants…

I added this final talking point off the back of my first two interviews, which both touched on the idea of a more flexible studio model where aspects of the studio could change on different days/times. I will ask the students to consider what aspects of the dream studio are fixed and which are flexible.

And finally, I will thank the students for their participation!

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Research interview #2 summary and key insights

One prevailing theme throughout this interview was the notion of choice, and the fact that the gold standard is giving students choice in as many settings as possible. In the context of studio space, choice about how and indeed, if they access that space, as well as what that space is like.

…that element of choice. Whether people choose to access the space or choose not to access the space

[As a disability support advisor] we would say to students, how do you find these environments [open-access studio spaces]? And they would often say fine, or they might say I tend to work at home, but I manage it my own way

My interviewee reflected that a lot of the time when students choose to work from home, it’s because they have everything they need there, and their specific requirements are met. That may be hard to achieve across the board in a studio space like ours.

A lot of students may use, for example, their own assistive software. That might be funded through disabled students allowances, or stuff that they have themselves. And if that’s not available widely, they’re kind of then tied into using their own machine if they want to use that software. And if that’s on a desktop computer or laptop, they may not want to lug it around. Sometimes people choose to study from home, so they’ve got access to all the things they need.

I have certainly heard students complaining about having to carry heavy laptops on campus. ‘Having everything they need’ also extends to the sensory environment, which can be controlled to a greater extent at home.

That can also be true of like the physical and sensory environment, like making sure it’s as quiet as they want it to be, as noisy as they want it to be. Temperature. Lack of distractions. I think some people kind of thrive in a busy space, like those kind of people who will choose to go and work in a coffee shop. But I think a lot of people will choose to work in a space that feels as private as possible.

We also talked about the idea of unwritten rules (which ties in to some extent with my previous interviewee’s thoughts about the students not using a space to its fullest potential) — this really resonated with me, as it does echo anecdotally what I hear from students, especially first years, in terms of understanding how we use the space.

I think then there’s this kind of cultural element of how we use space, and this idea of unwritten rules and lack of familiarity, and I think perhaps those things aren’t specific to disabled students, but can be compounded if you’re a disabled person. However many different ways we [staff] can say ‘yeah, this space is for you. Come on in’, Until you kind of access the space and familiarise yourself with it, there can be kind of a gulf between knowledge of what the space is and how to use it. And part of that is like to do with the unwritten rules. Does a student know what to expect from the space? Like whether it is ok to speak to somebody or ask for help and those kinds of things. So I imagine there’s a little bit of, if you don’t know enough about the space, you might opt out of using it.

We reflected, similarly to my previous interview, that students not knowing what is possible within the space may limit their desire to use it

it sounds like in the context of this space, actually there is that potential for ownership. And it’s that kind of disconnect perhaps between what a student knows, and what they believe

(My interviewee gave the example that although a student might know they can hang their work up, they don’t believe they actually can/should)

We also talked about how sometimes we as staff struggle to know what we can do within a space, as we’ve all had experiences of being told ‘no’, or hearing anecdotes where others are told no, so we assume things are not possible without checking (my thoughts here, probably because the process of figuring out who to ask is a bit arduous at times)

I’ve heard rumours that you’re never allowed to put posters on the wall because there are fire hazard. And it’s just like, is that true or is that something that somebody said once and it’s become true over time? And I feel sometimes with stuff to do with, like health and safety, and these rules. Where do they come from?

We talked briefly about food in studio spaces, which I was particularly interested in discussing as it has been a repeated challenge in our space (students really want to eat in there, often hot/wet/messy food, but it is forbidden because of the machinery we have in there). It does sometimes feel to me like the majority of students would rather have that space as somewhere they can eat than somewhere they can use equipment (but the equipment undoubtedly brings greater pedagogical value, not to mention better value for their student fees in terms of ‘access to cool/sophisticated stuff)

Also I think crucially, if you’re trying to create a kind of social environment, culturally food is part of building social connection. It’s it’s a curious one. The canteens and the cafe and things are quite noisy and not very accessible. So if you are someone who’s very overwhelmed you might want to eat in a relatively quiet space.

We talked about how the disability support team rarely make specific change recommendations, and instead constantly reinforce guidance for general improvements that will benefit everyone.

I’m sure you’ll you’ll have seen or have access to individual support agreements and there’s that general guidance for inclusive teaching and learning. Those are there for a reason. Those things most of the time will meet most people’s needs.

And also that when teaching (or in other academic contexts), it’s good to work under the assumption that you simply don’t know if there is anyone disabled in a given space.

I kind of teach assuming that everybody in the space is disabled, to be honest. Which can mean that I’m anticipating access requirements that no one in the space has, like for example, when I give a really long description of an image I’ve put on the slide and everyone’s like, why are you doing this? And there’s no one blind in the space. And I’m like, well, maybe there is, maybe there isn’t. I don’t know.

It was also a great reminder of the differences in reporting between home and international students. It really is worth repeating that we truly do not know the access needs within our space, so all we can do to make general positive changes is vital.

The disclosure rate between home students and international students, there is a huge gap. So basically it’s across the university. Rounding these up, around 25% of our home students tell us they’re disabled, compared to about 8% of our international students. Now the figures are going to be broadly the same in reality. Which means that we’ve got a really significant number of international students who are disabled who haven’t told us

As we moved on to discuss sensory considerations in studio spaces, a recurring theme in both my secondary research and conversations I’ve had previously is the fact that different people’s access needs can clash.

[When it comes to noise levels] That doesn’t just mean too loud. It can mean too quiet. What’s the right environment for one person is the wrong sensory environment for another. So I think that becomes a little bit of a kind of conflict between different access requirements somehow.

My interviewee was keen to play ‘devil’s advocate’ when it came to the idea that being in a collaborative studio space IS in fact, better, across the board

I’m kind of saying this not because I really believe it, but because I like to kind of, poke it a little bit. The sort of social element. I think it’s really easy for colleagues to talk about that aspiration of university as a social and collaborative space, and to think ‘how do we foster those relationships and connections?’ And all the kind of the well meaning things that sit behind that, but there are some students who just want to be at home.

They introduced me to the idea of ‘hidden curriculum’, which is very true when it comes to notions of how important collaborative studio space is, and whether students appreciate/value this sufficiently.

And I think it becomes a little bit to do with these ideas of hidden curriculum. Like I think where we as staff often see the value in making those connections and those that learning that’s forged through dialogue, we recognize that. In a way that students. May either not recognize or may just not care about for whatever reason.

I started to reflect on the fact that maybe there are some students for whom the studio will never be the right setting. Is it worth ‘giving up’ on trying to make the studio right for those students for whom it will never be right, and instead focussing on those for whom it could work? I tried to express this:

I could take this interview as disheartening because effectively you might be saying that actually maybe we should just embrace the fact that, you know, times are changing and students deserve to have their comfort needs met. And if that means them being at home, then so be it. But I guess in a way it flips to the point where yes, not every student is going to find the studio the right space for them. So how do we make the studio into the right space for those for whom could be? If that makes any sense?

That said, I don’t like the idea of ‘giving up’ on making the studio right for all students (not just those for whom the studio is a more natural working environment), and this was where my interviewee offered what felt like a bit of a breakthrough:

You’ve got this really interesting thing where you’ve got this group of people who are using the space because of how it is now. So what are the impacts on the space if use of space changes? This is perhaps where choice comes in — in terms of are there core hours where it’s quiet? Are there days where this is the music day? Not kind of a binary choice in a given moment, but kind of ebb and flow of different uses.

My interviewee reflected again on their own conflicted feelings about the overriding sentiment (which I certainly buy into) that it is important and rewarding for students to be present, versus their own experiences (and the experiences of the students they support) that it might not always be this clear cut in terms of benefits.

There’s data across the sector that says attendance correlates with awards or attainment. And that’s thrown out left, right and centre. And I understand why. And I and I don’t disagree with it really. But I think correlation is not causation. I’m always interested about the students who aren’t in the room. […] I think it goes back to some really deep questions about kind of what your view of the purpose of higher education is. So if we think about it from an employability perspective (and I think that’s often where people’s minds go). Then stuff to do with building connections, building networks, collaboration, being in spaces that in some ways replicate perhaps real inverted commas, real world environments that’s part of this hidden curriculum. It’s not a learning outcome, but it is something that we want students to learn. I kind of want to poke it and go. You know, how much of that’s coming from neoliberalisation, marketization of higher education? To what extent do we just risk reproducing the types of education we had ourselves? But then I get stuck because I’m just like, do I really want an environment where people aren’t sat having a chat about their work and building those connections? I kind of feel like I end up being the critical voice in it because there is institutionally such a drive to staff and students always being physically present. And I’m a big advocate of that being appropriate when it suits the person. I think I’m coming in with my own kind of personal and political stance, when in reality it’s just because I like to interrogate it, not because I want a university where we don’t have any students.

Overall, as my interviewee says below, balance and choice really were the key themes here.

I think I think kind of you’ve used another of my magic words, one of which is choice and the other one is balance. I think is it a balance between the space sometimes being quite noisy. Or of coming in some of the time but not pushing yourself like to be to the point of discomfort? But maybe trying things out. Balance is a word that I try and hold on to personally and professionally. Although I’m usually the kind of the advocate for things like home working and just letting people be in a quiet little bubble if they want to, in reality my position is more balanced than that.

Insight statements from this interview

Offering students choice throughout their experiences at university is a great way of striving to meet a diversity of sometimes conflicting access needs

One key reason students stay at home may be because they feel they have everything they need there, and can better control their sensory environment there

The importance of collaboration and peer-learning can sometimes be a ‘hidden curriculum’ that students do not understand or appreciate (even when it is verbalised)

Key ‘How might we’s’ based on this interview alone

How might we offer greater choice to students when it comes to their experiences in our studio

How might we offer students greater control over the sensory environment in the studio space

and/or

How might we better demonstrate to students what the studio can offer that they cannot get at home

How might we demonstrate to students the value of collaboration and peer learning

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Research interview #1 summary and key insights

One of the things students most like about our studio and atelier (the part of the studio with equipment) is that it’s student run (our technician is a third year student on another course, and has had previous supporting technicians who are also students on this course). My interviewee also noted that students feel more free to experiment and try things out when the tutors who will be grading them are not in the room.

“Yeah, I know that the students like is that it’s like student run. That’s some positive feedback that I have received, that you know, it’s a pretty easygoing environment. Judgment free. They’re not as afraid to make any kind of mistakes — they might be a little bit more intimidated to try things out in front of a lecturer, just as far as self consciousness goes.”

The first term it’s always really slow to get started, in terms of students using the space, and this applies across all three year groups.

“Like the first term is always very slow to get started. And to be fair, it’s even even it’s the same for students in their second and third year. So even a second or third year student who would have been more engaged towards their second or third term after the summer, they kind of reset”

This interviewee believes that the hardest thing to establish is a culture and community in the working space. We both reflect that it will be interesting to find out how one of our neighbouring courses has managed it so successfully year after year.

That’s the thing that I believe is the hardest thing to kind of establish, that like, working culture and community of a space. The community of the course is the hardest thing to nurture and cultivate. That’s a great question for [other course leader who I am yet to interview]. You know, because if you look across across the hall [to that course’s space], you see these students in there. Every day until they get kicked out. There’s, there’s always someone there when I’m leaving, and most of the time it’s not even staffed.

I find myself wondering whether a studio NOT being staffed is actually appealing to the students, though there’s no denying our students enjoy our technician (my interviewee)’s presence.

Part of the challenge with our space is that because of the machinery in the space, it has been mandated that we have a staff member in the space at all times when students are using it. The machinery is an amazing thing to have, but do the requirements that come with it limit how our students enjoy and use the space?

The problem is that we’ve been kind of told that there has to be a technician in that room just based on the equipment that’s in there. That’s it. But if there was a way that we could allow the students to just use the room. Even when there’s no technician in there.

Our technician’s view is that a greater degree of trust in the students using the space would go a long way towards opening it up, from less of a staff presence, through to, for example, leaving some cheap speakers out (rather than locking them away) for the students to use

I mean, there’s such a slim likelihood, I think of anyone like doing anything malicious. I mean, obviously there’s there’s the potential, but I mean if you kind of account for the potential of every person who could be, no one would get anything done ever. You know, you kind of have to just trust people.

We reflected on the role of peer influence on students use of the space, and the way that popular students can influence others to use the space more:

Yeah, I mean also to give you an idea, I’d say that there’s like certain students who are kind of influential to their peers in a way. And they aren’t here this year ’cause, they’re doing DPS (placement year). Or they’re doing other things similar to DPS. So without those kind of influencers, maybe that is kind of preventing the encouragement of the students to come in

And also on how the space is not used or personalised to its full potential (for example through things like hanging work, playing music) etc.

There’s a lot that they could do that they don’t. Maybe it takes some kind of role model showing them that, oh, I can do this, you know. We just need people in there using the space.

The idea that ‘there a lot they could do that they don’t’ really resonated with me, and we talked more about the kinds of things the students could be doing in the space, along with, potentially, the reasons why they don’t (some of it coming down to shyness, some down to unwritten rules, and some down to not seeing anyone else doing the things). I mentioned that, when it comes to, for example, playing my own choice of music, if I was a student, I’d be worried about upsetting other people…

I’m in the camp of thinking that people kind of just need to own the space, even if it means that some people might be a little bit uncomfortable. Not not not that I want anyone to be uncomfortable. But I mean, people are always gonna be uncomfortable. No matter what you do, you know. So thinking not to do something because you’re worried about, like slightly offending someone. I mean, you know how to avoid outright doing something like rude or belligerent. But when it comes to just like ‘maybe they won’t like this type of music’, as long as it’s not overtly offensive, then people are just gonna get over it. But it kind of takes someone with a little bit more guts to to do that. To kind of encourage others that they can do the same. But that’s when you start to to get to know each other a little bit more personally and I guess to to kind of just foster this sense of community.

We talked a lot more about studio culture and the key ingredients that go into building this — I asked this interviewee about their experiences in professional settings, and we reflected that there’s a big difference because companies tend to recruit people based on company culture, and it’s challenging when such a diversity of students with different personalities, needs and wants from the space come together. We talked about the kinds of activities that can build that sort of culture and community, and my interviewee recalled some previous experiences on our course a few years ago:

Where we would have some kind of like more technical hands on workshop. And we would order food, go to Sainsbury’s, grab tons of snacks and just kind of like. Have like a easy going. Not not put a party, but it’s not too far off from one either.

They suggested that having scheduled studio sessions which offer an especially social space might be beneficial

Even just like if you said like Wednesdays, guys, we have snacks in the in the space Wednesday snacks. Bring your friend some other courses if you want to. Come hang out. You are encouraged to work on your projects though, so it’s not just doing anything you want.

When talking about what students get out of the space, we wondered whether there need to be benefits above and beyond simply providing a workspace. That said, my interviewee reflected that for them:

I find tremendous value, because I have such a cramped home space, and as I learn more about myself and my ADHD, I know that like having a a big clean space is like so helpful for my mind to work. Like a big clean space and I can just like spread out, write stuff down. Allow the chaos of my mind to kind of spill out without feeling cramped and cluttered. It’s so helpful.

It’s interesting that my interviewee notes that ‘as they have learned more about themselves and their ADHD’ — many of our students still don’t know what works for them workspace wise. I know that when I was an undergrad it took me until my third year to realise that I actually did work better in the studio than at home.

I asked my interviewee for a bit more detail about how students use the space, they reflected:

Most of the time, they have headphones on, kind of just in their own world doing their own thing. Quite often, if they are here, they are here to work. So they do want that. I think when they are here, they’re here to get what they can’t get from the library. The library for me personally, which I’m sure is shared a shared sentiment of them as well, is that it’s too loud, you know, and even even when you go to a quiet space, it’s like you don’t have a lot of space to work. There’s too many distracting things going on. People walking around you know. Despite being quiet, there’s still the the noises of just people living. And I think too many visual things going on. Now obviously it’s not like this is a completely blank space. It’s not. But I think there’s still a lot less going on in the space like this. But obviously that also kind of contradicts like the whole culture behind the space. I do think more people would benefit if there was more collaborative work going on, rather than the occasional person or two working in silence. We often have 3 or 4 students, but we have 100 students on the course — ideally you want 20 students in here all the time.

It’s a dilemma, because while the small number of students who do use the space often value it for the quiet it offers, making it busier would inherently remove this. On balance my interviewee fell in favour of cultivating a more buzzy studio culture, on the basis that this would overall benefit more of our students, and foster more of the collaboration that, in their view, is what university is all about.

At the end of the day, you’re not doing an online course. You know you’ve come to university where you’re in this shared space and you are encouraged to collaborate. And I think that is really what’s special about university — the opportunity to collaborate and to get to know different perspectives and to be able to kind of like bounce ideas off of other people. I mean, I think everything that I did through the past couple of years that I’m proud of, I wouldn’t have been able to do so without some sort of collaboration, without like at least sharing my ideas, refining them based on feedback that I’ve received from peers or tutors as well. But regardless, it’s it’s just due to different perspectives on the thing that I’m working on.

To finish, we revisited my interviewee’s earlier ideas about ‘making the space their own’. We reflected on the importance of students work being on display, the sillier, more half-done and more creative the better. With empty walls, no one feels able to take the first leap and hang something. A prevailing theme in this interview was the idea of ownership. This was undoubtedly influenced by the interviewee’s own opinions and experiences of student life, but they were also able to give some solid examples of evidence that the wider student body would benefit from this as well, particularly with reference to the studio belonging to another course which has more thriving culture and community.

Insight statements from this interview

Students don’t feel or take sufficient ownership of the space, which may result in them feeling less connected to the space, and less invested in using it

Students don’t understand the full potential of ways in which they can use or adapt the space and its amenities to enhance their own comfort, enjoyment and learning

Students don’t appreciate the value that collaborative work and discussion can bring, and how working in a studio setting can foster both enjoyable and informative conversations and discussions with their peers and staff

Key ‘How might we’s’ based on this interview alone

How might we foster a greater sense of ownership within the space

How might we make students aware of the potential of what they can do within the space

How might we help students understand the benefits of working in a collaborative way

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Research interview and survey questions

As discussed, my research will consist of a workshop, observations, staff and student interviews and a survey. The latter two will require questions, which I share below both initial drafts, and in some cases, further developed versions based on feedback from my course leader.

Staff interview questions

Studio technician

  • What do you think students like about our studio?
  • What do you think puts students off working in our studio?
  • What do you think students want from our studio space that they don’t currently get?
  • What is your experience of professional work settings, what aspects of those do you think it’s valuable to bring into a space like ours, and why?
  • Please share any interesting observations about how students use our space

Course leader from another course

  • You have a long history of establishing flourishing studio spaces on your course — what’s your secret?
  • What activities do students do in your studio space?
  • In what ways do you think the [course name] studio space is similar to a professional workplace, and in what ways does it differ?
  • What changes have you made over the years which you believe encourage students to use your studio space
  • Do students ever have any complaints about studio spaces you have overseen, and how have you addressed them?

Disability support advisor

  • What are the most common challenges that students talk to you about when it comes to working in studio spaces at UAL?
  • What are the most common recommended adjustments to studio spaces that you and your team suggest to course teams?
  • I am particularly interested in the sensory experience of students in studio spaces (touch, sound, sight, taste, smell) — can you share any particular insights or ideas around these areas and how students experience them in studio settings?
  • As you have both worked in disability support roles and academic roles, how do you apply what you learnt as a disability support advisor to support your students in academic settings?
  • In your view, what is the importance of encouraging students to work in studio spaces on campus, and is this always worth pushing for?

Student interview questions

Having had time to reflect on my interviews with students, I have decided instead to run them as a group interview — this is for several reasons:

  1. I had several students interested in my project, all of whom were keen to be involved
  2. It will be interesting to see how they bounce ideas off each other
  3. While it might be a longer interview if they are all involved, practically it will be less of a time commitment, and less transcription

My initial questions were:

  • Where do you spend most of your time working on university or other creative work?
  • Why do you work here?
  • What things do you like about your main workspace?
  • What things do you wish were better about your main workspace?
  • What puts you off working in the BA UXD studio?
  • Do you have any other thoughts about our studio space?

I sought feedback from my course leader on these questions, who offered me some useful insight. They suggested that some of my questions are a bit leading, and could be re-framed. They suggested shifting the focus to the ‘how and why’ rather than the what, so a question like ‘where do you work’ becomes ‘tell me about how you work’. With a question like that, they will most likely get to the ‘where’, but I will find out much more along the way. This is likely to lead to much richer answers and much more interesting data.

They also suggested reframing the ‘what puts you off’ question to be more general and less specific. Focussing on studio spaces generally, rather than ours specifically. This will help them to think more broadly, and also pragmatically, we don’t especially want to encourage them to dwell on aspects of our studio which are outside our control.

At the moment, as a seperate project, BA UXD staff and students are engaged with discussions with the teams who are developing the new LCC buildings, and my course leader was particularly interested in actionable insights that my research could offer as we consider our new studio spaces over the next few years. They asked me to consider ‘How do we intervene for spaces that we can actually design or modify?’

They also noted that in my survey questions (below), I have focussed heavily on the sensory angle (which they liked), might it be good to also bring this into my interview questions?

With this in mind, I have re-written my questions:

  • Tell me about the places you work on your university or other creative work
  • What is it about these places that makes you want to work there?
  • What are your favourite things about your main workspace?
  • What things do you wish were better about your main workspace?
  • Consider the senses: sight, sound, touch, taste, smell — think about these in relation to the places you like to work — the good and the bad, and tell me about your experiences
  • Thinking about all the previous things we’ve discussed, tell me about your experiences working on-site at LCC

I hope that these questions are more general and open ended, and will give me wider insights into students workspace preferences, while also still offering ideation around potential interventions in our current BA UXD studio.

Survey questions

My course leader was positive about my survey questions, and we discussed that the sensory elements were all rooted in conversations that I have already had with students and staff during my time working in this space (like the fact that many students want to eat in the space but can’t due to health and safety with the machinery we have, and discussions about what level of music, if any, is appropriate in the space).

The questions follow:

Not including taught sessions, fill in percentage estimates of how much of your creative (university or other design) work time you spend working in the following places (your total should make up 100%):

  • [ ] Your bedroom
  • [ ] Another room in your own accommodation
  • [ ] A friend’s accommodation
  • [ ] Our studio
  • [ ] The LCC library
  • [ ] Another library (specify)
  • [ ] Somewhere else in the LCC building (specify)
  • [ ] Coffee shops or cafes
  • [ ] Public transport
  • [ ] Other

Think about the place you work most often: why do you like to work here?

The senses…

Sight:

How do you most like to light your work space? (Number your top 3 preferences)

  • Daylight
  • Florescent overhead lighting
  • An overhead light with a standard bulb
  • A daylight lamp
  • A warm colour lamp
  • Other (specify)

Touch:

How do you like to sit (or stand) when working?

  • Standing up! I love a standing desk!
  • On some kind of special chair (for e.g. kneeling stool, exercise ball)
  • Upright on a chair with good back support, feet flat on the floor
  • On an upright chair, but I do slouch/cross my legs/lean back
  • On a more comfortable relaxed chair, like an armchair or sofa
  • Lying down
  • Other (specify)

Sound:

Do you like music while you work?

  • Yes, I am happy to have music on, and it can be pretty much anyone’s choice as long as it’s nothing too objectionable
  • Yes, but only if it’s my choice
  • No

What volume do you like music?

  • LOUD!
  • Medium volume, so I can still have a conversation over it
  • I prefer to listen to music through headphones
  • No music please!

Do you find other people’s voices distracting

  • No, I like to be in a studio that feels busy and chatty
  • Depends, if I am trying to concentrate on something difficult I might find them difficult to tolerate, but most of the time it’s fine
  • I prefer if everyone keeps their voices low and tries not to talk too much
  • I prefer total silence/solitude

Smell:

Do you enjoy things like scented candles, incense etc (We can’t have anything like this at UAL, but I am curious!)

  • Yes, I like heavy, strong fragrances
  • Yes, I quite like a light scent in the room
  • No, I don’t enjoy this kind of thing

Taste:

Do you like to eat while you work?

  • Yes, I often eat full meals at my desk while working, as well as snacks
  • Yes, I eat snacks while working but prefer to go elsewhere to eat my main meals
  • No, I don’t like to eat at my desk at all

What one change would you make to our workspace in T405 to improve it

I am commencing with my interviews this week, and will send out my survey early next week.

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